For 40 years, Marcela Gifts has been creating heirloom keepsakes meant to be treasured for generations — each piece made by hand, in small batches, with the same care we'd want for our own family. Because of the way we work, our returns process looks a little different than what you might find at a big-box retailer. We hope this page explains why, and reassures you that we're always here to make things right.

What Can Be Returned

We accept returns on in-stock, non-personalized items — this includes our apparel and select pieces from the partner brands we're proud to carry — within 30 days of delivery.

What Cannot Be Returned

Because every custom and personalized piece is made specifically for you (or the little one you're celebrating), custom orders and any item that includes a name or personalization are final sale and cannot be returned or exchanged. When we stitch a name into a blanket or personalize a keepsake, that piece is made just once — for your family.

Sale items are also final sale and are not eligible for return or exchange.

Items purchased from our Tampa store are final sale as well. As our Tampa location is no longer open, we're unable to accept returns or exchanges on any item purchased there.

How to Start a Return

1. Email us at hello@marcelagifts.com within 30 days of receiving your order. Let us know what you'd like to return and why — we read every message ourselves.

2. We'll review your request and, if approved, issue you a Return Authorization (RA) number.

3. Please include your RA number with your returned item. Returns sent without one may not be processed.

We ask for this simple step because we're a small, family-run business — every item is handled personally, and this helps us take care of your return quickly and correctly.

If We Made a Mistake

If an item arrives damaged, incorrect, or otherwise isn't right because of an error on our part, please reach out right away at hello@marcelagifts.com. We will do everything we can to replace it for you. If a replacement isn't possible, we will issue a full refund. This is our promise to you — it's how we've built trust with families for four decades, and it's how we intend to keep it.

Questions?

We know gift-giving is personal, and we want you to feel confident every time you order from us. If you're ever unsure whether an item qualifies for return, just email us at hello@marcelagifts.com — we're happy to help before you even place your order.